How do you design a public meeting when you believe that everyone has something to share, not just the vocal few?
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Choose when to be oblivious, a spectator or an active part of efforts to improve. (Note: You don’t have to be everything at once.)
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My favourite fire chief had a split personality. He recognized and practiced two kinds of meetings with his staff in the fire department: the ones where instruction are issued and the ones where the team sits back to listen to their own wisdom and then act accordingly.
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